Privacy Policy i8live —
Your Data Secured,
Your Trust Protected

1. Introduction

I8live understands that member trust is our most valuable asset. Part of that trust is built on the assurance that your personal data is handled correctly, securely, and with respect. This Privacy Policy was written not merely as a formality, but to genuinely explain to you — in plain language — how we manage your information.

By registering and using i8live services, you confirm that you have read and agreed to this Privacy Policy. This document applies to all services available on the i8live platform, including the website, mobile app, and other official communication channels.

2. Personal Data We Collect

I8live only collects data that is strictly necessary to provide services, process transactions, verify identity, and comply with legal obligations. No irrelevant or excessive data collection takes place.

Identity & Contact Data

• Full name as shown on official identification
• Date of birth
• Active email address
• Phone number
• Residential address

Identity Verification Data (KYC)

• Photo/scan of a valid national ID, driver's license, or passport
• Selfie photo with identity document
• Proof of bank account or digital wallet ownership (if required)

Financial & Transaction Data

• Bank account or digital wallet details used for deposits and withdrawals
• Deposit and withdrawal transaction history
• Betting history and game activity

Technical & Usage Data

• Device IP address
• Device type and operating system
• Browser used
• Session data and platform activity logs
• Cookies and platform preference data

3. How We Collect Data

We collect data through several transparent channels:

1. Directly from you — when you register, complete your profile, upload KYC documents, or contact support.
2. Automatically from the platform — when you use the i8live website or app, our systems automatically record technical data such as IP address, browser type, and session activity.
3. From payment service providers — when you make a transaction, limited information regarding payment status is shared by the payment gateway with our system for verification.
4. From identity verification sources — in some cases, we may use third-party verification services to confirm the validity of identity documents.

4. How We Use Your Data

Collected data is used responsibly and only for legitimate purposes:

5. Sharing Data with Third Parties

I8live only shares member data under very limited circumstances and for legitimate reasons. We do not sell or trade your personal data to anyone.

Parties That May Receive Limited Data

• Payment service providers — to process deposit and withdrawal transactions. They receive only the data necessary for those transactions.
• Identity verification service providers — to validate KYC documents in accordance with regulatory obligations.
• Cloud infrastructure & hosting providers — bound by strict confidentiality agreements and acting solely under i8live's instructions.
• Legal authorities and regulators — when required by law, court order, or a competent authority.

6. Data Security

Protecting your personal data is i8live's top technical priority. We implement comprehensive security layers to ensure your information is safe from unauthorized access, breaches, or misuse.

• Transit encryption: All data transmitted between your device and i8live's servers is encrypted with 256-bit SSL/TLS.
• Storage encryption: Sensitive data such as passwords and financial information is encrypted at rest using the latest cryptographic algorithms.
• Role-based access control: Only staff with a direct operational need can access specific data, with multi-layer authentication required.
• Active 24/7 monitoring: Intrusion and anomaly detection systems run continuously to identify and respond to threats in real time.
• Regular security audits: Security infrastructure is routinely audited by our internal team and independent external auditors.

While we apply very high security standards, no digital system can guarantee 100% absolute security. Therefore, you also play an important role in keeping your account safe by using a strong password and never sharing it with anyone.

7. Cookies and Tracking Technologies

I8live uses cookies and similar technologies to enhance the user experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies Used

• Essential cookies: Required for core platform functionality — such as keeping your login session active and remembering basic preferences. Cannot be disabled.
• Functional cookies: Remembering your display preferences and settings, such as language or theme.
• Analytics cookies: Collecting anonymous data on how the platform is used to help us improve our services. This data does not identify you personally.
• Security cookies: Helps detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect overall platform functionality.

8. Your Rights as a Member

As an i8live member, you have full rights over your personal data. We fully respect and facilitate these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your data is inaccurate or incomplete, you have the right to request immediate correction.
• Right to Erasure: You may request deletion of your personal data, except for data we are legally required to retain (e.g., transaction records for audit purposes).
• Right to Restrict Processing: You may request that we limit how we use your data under certain conditions.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service.
• Right to Object: You may opt out of your data being used for direct marketing at any time — simply contact our support team.

To exercise any of these rights, contact the i8live support team via live chat or our official email. We will respond to your request within a maximum of 30 business days.

9. Data Retention

I8live only retains your personal data for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data is retained for as long as the account remains active and for the required period following account closure.
• Financial transaction data is retained for a minimum of 5 years for audit and anti-money laundering compliance purposes.
• KYC and identity verification data is retained in accordance with applicable regulatory obligations, generally for a minimum of 5 years after the business relationship ends.
• Technical data and session logs are retained for up to 12 months for security and analytics purposes.

Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

10. International Data Transfers

In certain operational cases, your personal data may be processed or stored on servers located outside Indonesia. This may occur when we use international cloud services or coordinate with global game providers.

All international data transfers are conducted with protections equal to or greater than Indonesia's data protection standards. We apply strict data processing agreements with every party involved and ensure lawful transfer mechanisms in compliance with applicable regulations.

11. Child Protection

I8live strictly prohibits the use of the platform by individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Privacy Policy Changes

I8live may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal regulations, or other operational requirements. Any changes will be published on this page with an updated effective date.

For material changes — meaning changes that significantly affect how we handle your personal data — we will send a notification via your registered email or an in-platform notice at least 14 days before the changes take effect.

Continued use of i8live services after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree, you have the right to request account deletion before the changes take effect.

13. Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the i8live support team is ready to help:

• Email: [email protected]
• Live Chat: Available directly on the i8live platform, active 24 hours a day, 7 days a week.
• Response Time: Privacy-related inquiries are handled within a maximum of 5 business days.

For questions about responsible gaming or if you need help managing your playing habits, visit the Responsible Gaming us.